Crisis communication resources to help you protect your revenue, reputation, and brand.
Effective crisis communications when “it” hits the fan.
Effective crisis communications when “it” hits the fan.
Our blog is filled with deep resources to help with your crisis communication needs. Whether you are writing a crisis communication plan, seeking the best media training tips, or digging for case studies on crisis situations, you’ll find it here. Our goal is to give you all of the public relations resources you need to protect your revenue, reputation, and brand.
For those of you who love DIY and taking on a challenge, we’ve worked really hard to give you a good road map to follow. However, sometimes the fastest option is to bring in a pro. If that’s the case, we’re fully vaccinated and we’re ready to meet your needs, anywhere and anytime.
If you need help with your crisis communications plan, we’re ready to help.
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Tutorial #21 by Gerard Braud—
In this series of tutorials I have reviewed the basics on getting great audio, perfecting your lighting, and how to hold your smart device. In this tutorial, I am taking it a step further to show you some of the latest pieces of equipment I purchased that make iReporting or uploading videos to the web even easier. These are especially useful if you want to be an expert at communicating effectively in a crisis.
Watch today’s video tutorial to see them in action. They include devices that allow you to attach your iPhone or iPad to a camera tripod. This can help to keep your shot steady, while still allowing you to move it some. I paid about $12 for the iPhone attachment and about $69 for the iPad attachment.
You’ll see a really cool LED video light that mounts to the top of the iPad bracket using what is known as a “hot shoe.” This helps to put light on your face and maintain flesh tones when your face might otherwise be too dark. I paid about $25 for it.
For good audio, I’ve purchased a lavaliere microphone that plugs into the headphone jack on my smart device. This gives me better sound for my on camera narrations. I paid about $25 for it.
Each can make your CNN iReport or web video a little better. Best of all, I bought all 4 item at a great price.
This link will take you to my tutorials on the CNN iReporter website. I hope you take the time to view, study, and share all 23 videos and articles.
This link will take you to the index for all of the articles and videos.
If you, like many others, think this information would be valuable as a workshop at a conference or corporate meeting, please call me at 985-624-9976. You can also download a PDF that outlines the program,Social Media iReports.pdf, so you can share it with your meeting planner or training manager.
Tutorial #20 By Gerard Braud —
Although this series teaches public information officers (PIOs), emergency managers, and corporate spokespeople to upload videos to the web as an effective crisis communications strategy, it’s also important to note that “crap is king.” In this tutorial, I encourage you to report on not just the serious crisis stories, but report on fascinating side stories about your events as well. The media love a great side story and social media users are more likely to share the side story.
In his song Dirty Laundry, singer Don Henley says, “crap is king,” referring to the fact that television news often gives more attention to silly things, rather than the serious. Likewise, the audience also likes those silly things, like the water skiing squirrel story on the news. You may have seen that video clip in the movie Anchorman.
During Tropical Storm Lee in 2011, I filed numerous serious reports, which each received several hundred views. But the side story about the Rare Frigate Birds received more than 99,000 views in about 12 hours. I find that amazing.
Often there are stories of human victories that are sweet and need to be told to the media and the media’s audience. Keep your eyes and ears open for these stories.
This link will take you to my tutorials on the CNN iReporter website. I hope you take the time to view, study, and share all 23 videos and articles.
This link will take you to the index for all of the articles and videos.
If you, like many others, think this information would be valuable as a workshop at a conference or corporate meeting, please call me at 985-624-9976. You can also download a PDF that outlines the program, Social Media iReports.pdf, so you can share it with your meeting planner or training manager.
Tutorial #19 By Gerard Braud —
When uploading a video to the web or a CNN iReport during your crisis, you can either place yourself on camera as a narrator of events, or send video of an event that is still ongoing. The video of an event that is still happening is known in the media industry as “B-Roll,” or “cover video.” The news media love when you provide extra video.
As for the value of iReports, ultimately, my goal is for CNN producers to call me to ask me to be interviewed live on CNN or HLN during one of their news programs. During the interview, they will begin with me on camera talking to the anchors, then they will cut away and show the video that I’ve sent.
Watch today’s tutorial to better understand how this works.
When you are shooting B-Roll, you want to do several things that are important. First, don’t talk. Allow the video to capture the natural sounds of what is going on. After you’ve done that, add a brief narration. This will tell the video editors back at CNN what they are seeing. This is how you provide context and accuracy for your B-Roll.
Secondly, when shooting B-Roll, don’t provide an excessive amount of movement. Start by showing something important and remain motionless for at least ten seconds. With the camera or smart device still recording, pan or turn the camera slowly for about five seconds, then stop and hold the scene for another 10 seconds. This gives the video editors several options. As you look at my tutorial video, you’ll see that sometimes I also walk while taking the B-Roll.
This link will take you to my tutorials on the CNN iReporter website. I hope you take the time to view, study, and share all 23 videos and articles.
This link will take you to the index for all of the articles and videos.
If you, like many others, think this information would be valuable as a workshop at a conference or corporate meeting, please call me at 985-624-9976. You can also download a PDF that outlines the program,Social Media iReports.pdf, so you can share it with your meeting planner or training manager.
Tutorial #18 by Gerard Braud —
You may be wondering why you would want to upload your own selfie videos to the web during your crisis. You might think it is the last thing you would want to do, or that it could make your organization vulnerable to more negative feedback or more negative press. However, filming your own web videos during your crisis and then posting it on YouTube or CNN iReports allows you to tell your story, providing official information to all of your audiences. It has to be done professionally and effectively to be received correctly.
What amazes me about iPhones, iPads and other smart devices, is that I’m able to shoot high quality video and perform all of the tasks on my own, that would otherwise require a news crew with a videographer, producer, reporter, engineer, and a broadcast camera tethered to a satellite truck.
And best of all, I can do it all while simply holding my smart device at arm’s length. At that distance, if framed correctly, no one can see my arm and no one knows that I’m doing this all by myself.
This also gives me the freedom to move, which I couldn’t do if the device was stationary on a tripod. In some situations, a colleague may want to act as your photographer, but often the video is shaky. I find it is much smoother when I hold it myself. It gives me control of movement, lighting and sound
Watch today’s tutorial, then practice this skill yourself.
This link will take you to my tutorials on the CNN iReporter website. I hope you take the time to view, study, and share all 23 videos and articles.
This link will take you to the index for all of the articles and videos.
If you, like many others, think this information would be valuable as a workshop at a conference or corporate meeting, please call me at 985-624-9976. You can also download a PDF that outlines the program,Social Media iReports.pdf, so you can share it with your meeting planner or training manager.
Tutorial #17 by Gerard Braud —
As more media outlets cut back on the size of their news staff, they are seeking more videos provided by eyewitnesses or experts. This is where you come in… and this creates a huge opportunity for you. I am publishing this series of tutorials to show corporate spokespeople, public information officers (PIOs), emergency managers and public relations professionals that uploading your own videos to the web during your crisis needs to be a part of your crisis communications strategy. The ultimate goal is for a major media outlet, such as CNN, to view your video and reach out to you to seek your official information.
These days, they will likely ask you to be interviewed via Skype.
If you are unfamiliar with Skype, visit www.skype.com and download the free application for you computer, smart phone and smart tablet.
The app allows you to make regular phone calls to regular telephone numbers, or it allows you to make a call from computer to computer with voice only, or you can set up a video chat from computer to computer.
CNN and the other news outlets want you to know how to set up the video chat.
Start by downloading the app. Next, set up your profile. Much like most social media sites, you can add your contact information and a photo.
CNN producers will then either call you or ask you to call them at an assigned time, during the news program. When it is time to go live, your Skype call is what the audience at home will see.
Take a look at this specific video tutorial to learn more.
The quality of the image on Skype varies, based on the strength of your internet signal. Sometimes the image may freeze while you are live on the air. Sometimes the call will get dropped completely.
The networks know they are taking a risk when they do a Skype call, but if your location and event is news worthy and they have no news crew of their own nearby, they are willing to take the risk.
In one of my previous tutorials I mentioned that a set of ear buds or a USB headset can be useful during your live report. If you use these, you will need to find the audio button on the Skype software and select input and output for the headsets, rather than using the computer or smart device’s external speakers and microphone.
The secret to getting it right is to practice on a clear sunny day, rather than attempting to learn the hard way under the time constraints of a crisis and significant news event. Set up your account, study the account until you know all of the buttons you need to push, then establish a call between you and a colleague so you can practice.
During your practice, you’ll want to incorporate many of the other lessons you’ve learned through these tutorials, including managing audio, lighting and movement, as well as what to say.
This link will take you to my tutorials on the CNN iReporter website. I hope you take the time to view, study, and share all 23 videos and articles.
This link will take you to the index for all of the articles and videos.
If you, like many others, think this information would be valuable as a workshop at a conference or corporate meeting, please call me at 985-624-9976. You can also download a PDF that outlines the program,Social Media iReports.pdf so you can share it with your meeting planner or training manager.
Tutorial #16 By Gerard Braud —
If you decide to file a web video as part of your crisis communications or media relations strategy, you can speak directly to the media about your crisis. Not only can the media access it and view it, but so will your audiences such as customers and employees. Now that we have mastered, sound and lighting, you can focus on increasing the number of people who view your video by adding some simple movement to your video.
Think about your own web video viewing habits. If a video is entertaining you watch it. If a video is boring, you click to something else.
In some CNN iReports, the entire report is filled with just video of a breaking news story. Other times, a person is on camera talking, which is generally what I do in most of my CNN iReports. I’m usually on location, recreating the same type of Live Shot that I did when I was a television reporter.
Sometimes movement can be as simple as turning the camera on your smart device to the left or right. Sometimes, you can walk and talk as you go. In some of my reports I do both, and even stop to bend down and pick up items I may be referencing in my verbal narration.
Watch today’s video tutorial to learn more.
As you add movement, it needs to have purpose. Show us something interesting as you move. Let the audience see things from your point of view — television producers call this POV, i.e. point of view.
As you move, be aware of what is behind you. You don’t want to accidentally show something that would be embarrassing.
To effectively master this skill, you need to practice in advance. So take a few minutes to first watch my video tutorial on this topic, then use your own smart phone or tablet to record a video in which you move left or right or walk. Practice it on a clear sunny day, so you’ll be prepared on the day you need it.
This link will take you to all of my tutorials on the CNN iReporter website. I hope you take the time to view, study, and share all 23 videos and articles.
This link will take you to the index for all of the articles and videos.
If you, like many others, think this information would be valuable as a workshop at a conference or corporate meeting, please call me at 985-624-9976. You can also download a PDF that outlines the program, Social Media iReports.pdf, so you can share it with your meeting planner or training manager.
For client questions & media interviews
504.908.8188
gerard@braudcommunications.com
