Tutorial #17 Using Skype as Part of Your Crisis Communications Plan

Tutorial #17 by Gerard Braud —

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As more media outlets cut back on the size of their news staff, they are seeking more videos provided by eyewitnesses or experts. This is where you come in… and this creates a huge opportunity for you. I am publishing this series of tutorials to show corporate spokespeople, public information officers (PIOs), emergency managers and public relations professionals that uploading your own videos to the web during your crisis needs to be a part of your crisis communications strategy.  The ultimate goal is for a major media outlet, such as CNN, to view your video and reach out to you to seek your official information.

These days, they will likely ask you to be interviewed via Skype.

If you are unfamiliar with Skype, visit www.skype.com and download the free application for you computer, smart phone and smart tablet.

The app allows you to make regular phone calls to regular telephone numbers, or it allows you to make a call from computer to computer with voice only, or you can set up a video chat from computer to computer.

CNN and the other news outlets want you to know how to set up the video chat.

Start by downloading the app. Next, set up your profile. Much like most social media sites, you can add your contact information and a photo.

CNN producers will then either call you or ask you to call them at an assigned time, during the news program. When it is time to go live, your Skype call is what the audience at home will see.

Take a look at this specific video tutorial to learn more.

The quality of the image on Skype varies, based on the strength of your internet signal. Sometimes the image may freeze while you are live on the air. Sometimes the call will get dropped completely.

The networks know they are taking a risk when they do a Skype call, but if your location and event is news worthy and they have no news crew of their own nearby, they are willing to take the risk.

In one of my previous tutorials I mentioned that a set of ear buds or a USB headset can be useful during your live report. If you use these, you will need to find the audio button on the Skype software and select input and output for the headsets, rather than using the computer or smart device’s external speakers and microphone.

The secret to getting it right is to practice on a clear sunny day, rather than attempting to learn the hard way under the time constraints of a crisis and significant news event. Set up your account, study the account until you know all of the buttons you need to push, then establish a call between you and a colleague so you can practice.

During your practice, you’ll want to incorporate many of the other lessons you’ve learned through these tutorials, including managing audio, lighting and movement, as well as what to say.

This link will take you to my tutorials on the CNN iReporter website. I hope you take the time to view, study, and share all 23 videos and articles.

This link will take you to the index for all of the articles and videos.

If you, like many others, think this information would be valuable as a workshop at a conference or corporate meeting, please call me at 985-624-9976. You can also download a PDF that outlines the program,Social Media iReports.pdf so you can share it with your meeting planner or training manager.