Crisis communication resources to help you protect your revenue, reputation, and brand.

By Gerard Braud –

The Rolling Stone Magazine retraction of their University of Virginia gang rape story is filled with parallels I often warn of in my media training and crisis communications programs.

Here are 4 realities:

1) Reporters love an underdog and generally value the word of the accuser more than the word of the authority. I’ve witnessed it as a reporter and as a communications consultant representing companies and organizations that have been wrongly accused by zealots. Giving more credibility to the underdog represents both bias by the reporter and a lack of proper training on ethics and fairness.

The perception by reporters is that the accuser is honest and a victim, while the institution in question has something to hide. Sometimes that is true, but often it is not. The reporter’s job is to conduct as many interviews as possible and to allow all parties to tell their side of the story.

2) Generally in an underdog story, the media interview the underdog at first, then call the authority figure for a response, often asking you to defend your actions. That should be a big red flag. (Although the investigation by the Columbia School of Journalism seems to indicate the reporter didn’t even call the fraternity accused of the gang rape to get their side of the story.)

3) The media get sloppier each day. Deadlines and budget limitations have frustrated members of the media from editors to reporters. Their self-defeating attitude about the media industry bleeds over into the belief that they can only dedicate so much time to a single story and that they can’t be as thorough as they’d like. That mindset needs to change, but likely won’t. Budget cuts and the downfall of quality reporting is what inspired me to resign as a television reporter at WDSU-TV6 in New Orleans and to not move on to a full-time job at CNN, where budget cuts were already underway and continue today.

4) A growing number of people in the media want to classify themselves as “advocate” reporters. In other words, they believe it is their moral responsibility to report on a point of view or on behalf of a group. This frightens the daylights out of me when I hear this. It is a clear example of bias and managers should not allow it, but they do. (The world as we know it is over.) Such individuals should be bloggers, but never paid reporters.

How should you deal with these issues? I suggest you consider these 5 options:

1) If you are called for an interview in which you are expected to “defend” your position or organization, always ask the reporter who else they have talked with and what those individuals said. You have the right to know.

2) Make a list of specific questions you would ask the accuser and then ask the reporter if he or she asked these questions. You can even suggest that the reporter delay the interview with you until those questions have been asked.

3) If it appears the reporter is asking you questions that put you on the defensive, your goal should be to make your story compelling in ways that puts the accuser on the defensive and places you on the offensive. This requires research, key message writing, and media training before the interview. This is never accomplished through spontaneity or ad libs in an unpracticed interview.

4) If you perceive bias from the reporter, call the managing editor of the media outlet to have a conversation about your concerns. Better yet, tell them you’d like to visit them in their office with the editor and reporter present. I’ve done this many times. Many times it results in the story being killed. Other times, it swings the story to our point of view.

As with number three above, this requires research, key message writing, and media training before the meeting. This is never accomplished through spontaneity or ad libs in an unpracticed meeting. Yes – practice and role-play for the meeting, including using video cameras to evaluate what was said so you can parse your words.

5) If you’ve done your best to manage the story before it is written and it turns out poorly, write a letter to the editor. Aim for 150 words and settle for 250 words. Nothing any longer will get published.

Warning: Many executives will want to “just let it die” because they have been taught to “never get in a fight with someone who buys ink by the barrel.” Those are outdated ways of thinking. The internet gives you as much ink as the media. Furthermore, search engine optimization requires that you post a well worded reply, i.e. letter to the editor, so it is recorded in history and on the internet, especially on the internet site of the accuser.

Remember: There is a huge reputational and monetary impact on any organization that is reported on by the media. You can’t afford not to play the game and win.

Yet to be answered:

1) Why the story of the alleged rape was fabricated by the accuser?

2) Why no one has been fired?

Reality: An interesting case study is ahead as the fraternity sues Rolling Stone.