‘Sprint’ to More Effective Crisis Communications
Be Prepared. Be Fast. Sprint!
Doing crisis communications right can take a long time; a really long time. Let’s stop doing that. Let’s do it faster. Let’s find a better way. Let’s sprint!
Traditionally, companies set up endless meetings and an inflated collaboration process. People will spend three months to two years talking about the “process” and never really create a usable set of tools. And during the drawn-out process, a crisis might hit and everyone is still unprepared. They have no tools in their toolbox; only notes from those endless meetings.
Does that sound familiar? If it does, let’s stop doing that, which doesn’t work, and start sprinting through the crisis communications process.
A “sprint” is a process for solving big problems and tackling big tasks in five days or less. It’s about both efficiency and focus.
To simplify your goalsetting and ability to accomplish tasks, you have to break them down into smaller, faster, more achievable tasks. That’s why I created the Five Steps to Effective Crisis Communications.
What would take your company or organization months to complete, you can now complete in five days or less, with a crisis communications sprint. Here are all of the Five Steps to Effective Crisis Communications you can complete virtually:
Crisis Vulnerability Assessment
What is the worst thing that could happen? Your roadmap to crisis communications begins as you imagine and evaluate all the situations that could go wrong. We are ready to partner with you to harvest insights from your team. Ask about our one-day Vulnerability Assessment Sprint to begin your crisis communications planning.
As a situation unfolds, can your organization take control in the first few minutes? The best crisis communications plan plots every step before, during, and after a crisis. If you fail to plan, plan to fail. Our “sprint” crisis communications system can put a plan in place in one day.
When you write a statement, is the review process bogged down in second-guessing, word-smithing, and fights over commas? Save time by using our library of pre-written statements for the media, employees, customers, and stakeholders. Ask about our pre-written statement sprint, which can be delivered in one day.
Crisis Spokesperson Media Training
When revenue, reputation, and brand are on the line, there is no margin for error. One misplaced word can be costly. We’ve seen companies lose hundreds of millions of dollars in a 12-second sound bite. Our crisis communications media training gets your spokespeople prepared to handle tough questions on your toughest day.
Practice makes perfect. Do you routinely test your crisis management team, crisis communications plan, and spokespeople? A crisis drill allows you to make mistakes in private so you never make those mistakes on the day of your crisis. Add a virtual crisis drill to your crisis communications sprint commitment.
We care about your reputation, revenue, and brand. We hope you do to.
Here is your sprint roadmap. Would you like us to sprint with you?
To set goals, talk about your needs, and formulate a budget, schedule a complimentary, confidential call with me https://calendly.com/braud/15min
Crisis communications and media training expert Gerard Braud, CSP, Fellow IEC is based in New Orleans. Organizations on five continents have relied on him to write their crisis communications plans and to train their spokespeople. He is the author of “Don’t Talk to the Media Until…”
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Crisis Management Lessons from Hurricane Katrina vs. COVID19