Crisis Communication Lessons for the Super Bowl Bound New England Patriots
Why are we still talking about deflated footballs days before the Super Bowl? Best in class public relations, expert crisis communications, and expert media relations can be personified by not letting a little issue grow into a big issue.
If a small weed grows in my garden, I pull it right away so it doesn’t grow into a bigger weed with deep roots that sucks the life out of everything around it. Corporations and football teams alike need to wake up and realize that same metaphor applies to nipping a small crisis in the bud rather than letting it grow.
Deflate Gate started on Sunday, January 18, 2015. Here we are 10 + days later still talking about it.
The reason the crisis lingers is because days passed before coach Bill Belichick and quarterback Tom Brady even spoke about this little crisis that has grown into a public relations black eye. This isn’t surprising, but it is bush league. We see corporations do it all the time. We’ve seen the NFL do it all season. Usually, behind the scene there are lawyers who presumably believe they are protecting their clients. Meanwhile, the court of public opinion is convicting their client, damaging both reputation and revenue.
The sooner you address a small crisis, the sooner it goes away so you can focus on what is most important.
The longer you let a crisis go unaddressed, the more it becomes a distraction to the things that are important.
Geeze. Some people never learn.
By Gerard Braud