Tutorial #3 CNN iReporter Evangelist Gerard Braud
Everyday in June I will be sharing tutorials for effective crisis communications during hurricane season. The lessons apply to tornadoes, floods, blizzards, and other natural disasters. The future of crisis communications is in video, particularly CNN iReports, which allow organizations to tell the story of their crisis to their customers, audiences and key stakeholders, rather than speculating eyewitnesses. When speculating eyewitnesses videotape your crisis on their smartphones and it gets shared across local or even national media, your organizations reputation and revenue suffer.
CNN iReports should be added to the crisis communications, media relations and social media tool kit of every corporation, government agency, and non-profit organization in the world. Should your organization experience a significant crisis that gets significant media coverage, iReports are your direct path to adding perspective and official information about your breaking news story.
Just as most of you have established an account at Facebook, YouTube and Twitter, you should have an account pre-established at www.cnn.com/ireport so it is ready to use if you need it. Unlike other social media sites, you will use this one less often.
Some leaders and executives may question whether the company needs an iReport account. My philosophy is that if you experience a newsworthy crisis, you have two options. You can either have your story told by an unofficial eyewitness on the street that has an iReport account or you can provide better video, more factual details, and dispel rumors.
Shortly after your video is filed, a team of CNN iReport producers will watch your video. if they like it, they label it as vetted by CNN. The link is then shared with producers for the various CNN news programs. If those producers like it, they may place all or part of the video on the air in their news program. If your video proves that you have great visuals, a compelling perspective and compelling information, expect to get a phone call from CNN producers, asking you to do a live report via Skype, using your computer, smart phone or tablet.
This link will take you to my tutorials on the CNN iReporter website. I hope you take the time to view, study, and share all 23 videos and articles.
This link will take you to the index for all of the articles and videos.
If you, like many others, think this information would be valuable as a workshop at a conference or corporate meeting, please call me at 985-624-9976. You can also download a PDF that outlines the program, Social Media iReports.pdf, so you can share it with your meeting planner or training manager.