By Gerard Braud
The NFL’s failed crisis management is hitting them in the wallet. It is hitting teams hard, as players under suspicion of wrong-doing are singled out.
It shows weakness of leadership to not manage a crisis properly from the beginning.
It shows failure of leadership not to communicate a response properly from the onset of the crisis.
It is pitiful that sponsors have to force the NFL to make decisions about this crisis based on hard cash.
A good leader and a strong company would evaluate the potential damage to revenue and reputation at the onset of the crisis, leading them to make the right executive decisions. Then they should implement crisis communication techniques to let the world know that the crisis is being managed.
If you are in public relations, employee communications, or corporate communications, this is a case study you should observe so that these same poor crisis decisions never happen where you work.